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SERVICER GUIDE

Solar Servicing LLC: The Mosaic Loan Servicer Explained

Solar Servicing, a Forbright Bank subsidiary, took over Mosaic's solar loans in September 2025. How to confirm it holds yours, log in, get a payoff letter and lien release, and complain.

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SEBy SolarPanelExit.com Research Team
Reviewed October 19, 2026Sources (14)Not legal advice
Every fact linked to a sourceNot a law firm. Not legal advice.Facts checked October 19, 20267 min read
On this page
  1. Who Solar Servicing is
  2. Which loans it services
  3. Is it my servicer?
  4. Login and payments
  5. Contact details
  6. Payoff and lien release
  7. Complaints
  8. Lawsuits and regulators
  9. What you can do
  10. FAQ
  11. Sources

The answer

Checked October 19, 2026: Solar Servicing LLC is a wholly owned subsidiary of Forbright Bank that took over Mosaic's solar loan servicing on September 22, 2025, after Mosaic's Chapter 11 plan took effect.[1] If you had a Mosaic solar loan, you most likely pay Solar Servicing now. It says payment terms and schedules did not change, there is no prepayment penalty, and it does not offer loan transfers or refinancing.[2][3]

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Who is Solar Servicing LLC?

Forbright Bank announced from Chevy Chase, Maryland on September 22, 2025 that Solar Servicing LLC, its wholly owned subsidiary, had completed its acquisition of the loan servicing operations of Solar Mosaic LLC following Mosaic's court-approved Chapter 11 plan.[1] Solar Servicing says it is “only a loan servicing company” and does not originate loans; Mosaic no longer makes new loans either.[2] Its NMLS ID is 2744383.[4]

So “Solar Servicing,” “Solar Servicing LLC” and “Mosaic loan servicing” on a statement or bank record are generally the same account: the old Mosaic loan, with a new servicer.

Which loans does Solar Servicing service?

Checked October 19, 2026.
DateEventSource
Jun 6, 2025Mosaic files Chapter 11 in the Southern District of Texas (jointly administered under 25-90156)[5]
Early Sep 2025Mosaic's plan is confirmed[6]
Sep 22, 2025Mosaic emerges; Solar Servicing LLC takes over loan servicing[6][1]

Solar Servicing services former Mosaic solar loans “for most customers.”[2] The exception: some Mosaic loans were sold to investors who picked a different servicer. Those borrowers got a Servicing Transition letter, and Solar Servicing tells them to use the contact information in that letter.[2] We found no public statement that Solar Servicing services loans from any lender other than Mosaic.

Installer went bankrupt too? Many Mosaic loans were sold by installers that later failed, such as Freedom Forever. The loan stays with the loan holder even when the installer is gone. See the Freedom Forever tracker and the full Mosaic solar loan guide.

How do I know if Solar Servicing holds my loan?

  1. Your loan documents say Mosaic or Solar Mosaic and you have not received a Servicing Transition letter naming another company: Solar Servicing is your servicer.[2]
  2. You got a Servicing Transition letter naming a different servicer: follow that letter.[2]
  3. Not sure? Call Solar Servicing at (866) 493-6367 or email loanservicing@solarservicingllc.com with your name and property address.[2][7] Or use our who services my solar loan lookup.

Solar Servicing login and payments

  • Borrower Loan Servicing Portal: solarservicing.myaccountinfo.com. New users click “Register” and need their Loan ID; your Account Number is on your loan closing certificate.[3]
  • Mail: Solar Servicing, P.O. Box 78080, Phoenix, AZ 85062-8080. Overnight: Solar Servicing, 4343 N. Scottsdale Rd., Ste. 270, Scottsdale, AZ 85251.[7]
  • Autopay and your rate: Solar Servicing says signing up for automatic ACH payments lowers your interest rate to the lowest available for your loan, and canceling ACH raises your rate and payment.[3] People search for “Solar Servicing Sure Pay”; that name does not appear on Solar Servicing's FAQ.
  • Tax credit: if you receive a federal solar tax credit, you can choose to apply it to your balance through the portal.[3]

Solar Servicing LLC phone number and contact

From solarservicingllc.com/contact-us

  • Borrower support: (866) 493-6367. Monday to Thursday 8 a.m. to 10 p.m. ET, Friday 8 a.m. to 9 p.m. ET, Saturday 8 a.m. to 1 p.m. ET, Sunday closed.
  • Selling your solar home: (866) 493-6367, option 3
  • Payment questions: loanservicing@solarservicingllc.com
  • Company address: Solar Servicing LLC, 4445 Willard Ave, Suite 1000, Chevy Chase, MD 20815

Source: Solar Servicing contact page.[7] Hours and addresses can change; check your statement.

Solar Servicing payoff letter and lien release

  1. Payoff amount: your online account shows it. For a payoff demand letter, or a payoff amount for a specific date up to 10 calendar days ahead, email loanservicing@solarservicingllc.com.[3]
  2. No prepayment penalty: you pay only interest already accrued.[3]
  3. The lien: Solar Servicing records a UCC-1 financing statement on the solar equipment only, not on the house.[3]
  4. Release after payoff: if the UCC filing is not terminated, send a written demand. Under UCC Section 9-513, for consumer goods the secured party must file the termination within one month after payoff, or within 20 days of your demand if sooner (state versions vary).[8] See our UCC lien removal guide.
  5. Selling the house: Solar Servicing does not offer loan transfers and suggests a payoff at sale; contact Borrower Support early if you are already in a sale.[3]
  6. Death of a borrower: the loan stays with the estate. Send a copy of the death certificate to loanservicing@solarservicingllc.com; Solar Servicing says it releases the security filing once the balance is paid.[3]

How to file a complaint about Solar Servicing

Write to Solar Servicing first (loanservicing@solarservicingllc.com) and keep copies. If it is not resolved:

Federal

CFPB complaint

For loan servicing problems (payments not credited, payoff errors, credit reporting). The CFPB forwards your complaint to the company. consumerfinance.gov/complaint[9]

State

Your state attorney general

Consumer protection complaints about billing, warranties or unanswered requests. Find yours through NAAG. naag.org/find-my-ag[10]

License

State financial regulator

The company is licensed through NMLS; its NMLS Consumer Access page lists the state licenses and regulators. NMLS Consumer Access: Solar Servicing LLC[11]

Reviews

Better Business Bureau

BBB complaints are public and the company can respond. BBB is not a regulator. Search BBB

More: our solar complaint guide and how to file a CFPB complaint.

Solar Servicing lawsuits and regulatory actions

We found no government enforcement action naming Solar Servicing LLC itself in the public sources we checked. The lawsuits people associate with it name Solar Mosaic, the original lender, and are allegations, not findings:

  • Minnesota (March 8, 2024): the Minnesota Attorney General sued GoodLeap, Sunlight Financial, Solar Mosaic and Dividend Solar Finance, alleging hidden dealer fees on solar loans.[12] We could not confirm the current status of the claims against Mosaic after its bankruptcy.
  • New York (March 17, 2026): the New York Attorney General sued installer Attyx (formerly SUNco), its executives and lenders Solar Mosaic and WebBank, alleging hidden fees and understated loan costs.[13]

If your Mosaic loan amount was higher than the cash price you were quoted, keep both documents. The FTC Holder Rule can let you raise claims against the seller with the holder of a covered consumer credit contract, capped at what you paid.[14]

What you can do if you have a Solar Servicing loan

  • Pay off or refinance elsewhere. Solar Servicing does not refinance, but there is no prepayment penalty.[3]
  • Sell and pay off at closing. Order the payoff early.
  • Dispute under the FTC Holder Rule if the installer misrepresented the deal, forged documents or never finished the system.[14]
  • Complain to the CFPB or your attorney general if the account is mishandled.[9]

We do not advise homeowners to stop making payments or breach contractual obligations. Solar Servicing says borrowers must keep paying on or before the due date to avoid penalties under the loan agreement.[2]

Full guides: how to get out of a solar loan and Mosaic solar loan.

Want out of your Solar Servicing loan?

See if our partner Solar Exit Group can help. No cost to submit. Paid partner, disclosed.

See if I qualify Who is the partner?
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Disclosure: We may earn compensation when you contact companies through our site. This does not change our ratings. SolarPanelExit.com is not affiliated with Solar Servicing LLC, Forbright Bank or Mosaic.

Frequently asked questions

What is Solar Servicing LLC?

A loan servicing company owned by Forbright Bank. It took over Mosaic's solar loan servicing on September 22, 2025, after Mosaic's Chapter 11 plan took effect. It does not make new loans.

Is Solar Servicing LLC legit?

It is a real, licensed company: a wholly owned subsidiary of Forbright Bank, licensed under NMLS ID 2744383, and Forbright announced the Mosaic servicing transfer publicly. To avoid scams, pay only through the portal or address on solarservicingllc.com or your statement.

What is the Solar Servicing phone number?

Borrower support is (866) 493-6367, option 3 if you are selling your home, per Solar Servicing's contact page. Email: loanservicing@solarservicingllc.com.

How do I log in to Solar Servicing?

Use the Borrower Loan Servicing Portal at solarservicing.myaccountinfo.com. New users click Register and need their Loan ID.

How do I get a Solar Servicing payoff letter?

Your online account shows a payoff amount. For a payoff demand letter or a payoff amount for a date up to 10 calendar days ahead, email loanservicing@solarservicingllc.com.

Can I transfer or refinance my loan with Solar Servicing?

No. Solar Servicing says it does not offer loan transfers or refinancing at this time. It suggests a payoff when you sell, and it has no prepayment penalty.

Solar Servicing says it is not my servicer. Who is?

Some Mosaic loans were sold to investors who chose another servicer. Use the contact details in your Servicing Transition letter.

Is there a lawsuit against Solar Servicing?

We found no enforcement action naming Solar Servicing LLC itself. Lawsuits by the Minnesota (2024) and New York (2026) attorneys general name Solar Mosaic, the original lender; they are allegations.

Still paying a former Mosaic loan?

Still paying a solar loan (not Tesla) or a Sunnova PPA? See if our partner Solar Exit Group can help. No cost to submit. Paid partner; it does not change our ratings.

See if I qualify Who is the partner?
No cost to submitPaid partner, disclosedNot legal advice

Sources

Checked October 19, 2026. Servicer details change; confirm on the linked primary source before you act.

  1. CompanyForbright Bank, Solar Mosaic's loan servicing operations transition to Solar Servicing (September 22, 2025)
  2. CompanySolar Servicing LLC, Mosaic loan servicing is now Solar Servicing (borrower and installer FAQs)
  3. CompanySolar Servicing LLC, Homeowner FAQs (login, payoff, autopay rate, UCC-1, transfers, refinancing)
  4. CompanySolar Servicing LLC, homepage (NMLS ID 2744383)
  5. Court docketSolar Mosaic LLC, Bankr. S.D. Tex. No. 25-90155, jointly administered under 25-90156 (Inforuptcy docket mirror)
  6. Law firm (deal counsel)Davis Polk, Solar Mosaic emerges from Chapter 11 (September 2025)
  7. CompanySolar Servicing LLC, Contact us (phone, hours, addresses)
  8. StatuteUCC Section 9-513, Termination statement (Cornell LII)
  9. RegulatorCFPB, Submit a complaint
  10. RegulatorNational Association of Attorneys General, Find my AG
  11. RegulatorNMLS Consumer Access, Solar Servicing LLC (NMLS ID 2744383)
  12. RegulatorMinnesota Attorney General, lawsuit against four solar lenders over hidden fees (March 8, 2024)
  13. RegulatorNew York Attorney General, lawsuit against Attyx and lenders Solar Mosaic and WebBank (March 17, 2026)
  14. Regulation16 CFR Part 433, FTC Holder Rule (eCFR)

Disclaimer: This article is general information, not legal or financial advice, and does not create an attorney-client relationship. Results vary by individual situation. We do not advise homeowners to stop making payments or breach contractual obligations. Consult a qualified attorney licensed in your state before acting on your solar contract or loan. We may earn compensation when you contact companies through our site. This does not change our ratings. Solar Exit Group (Uso Holdings LLC) is a paid partner; see authorized partners. SolarPanelExit.com is not affiliated with Solar Servicing LLC or Forbright Bank. See our Ownership Disclosure, Advertiser Disclosure and Methodology.

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