SOLAR EXIT GUIDE
Sunrun is the largest residential solar company in the U.S. — and one of the most common subjects of cancellation questions. This guide covers every option available to you, from the cooling-off period to legal remedies.
Published April 13, 2026 · Not legal advice · Our methodology
Sunrun operates in most U.S. states and manages millions of solar contracts, including those acquired from Vivint Solar. If you're looking to cancel your Sunrun contract, you're not alone — based on our research, Sunrun is among the most frequently cited companies in solar cancellation inquiries. Whether you need to know about the Sunrun 3 day cancellation policy, want to understand Sunrun solar buyout cost, or are dealing with a situation where Sunrun won't let you cancel your contract, this guide walks you through every option available.
In This Guide
Sunrun (NYSE: RUN) is the largest residential solar, storage, and energy services company in the United States. Founded in 2007, the company has grown through both organic expansion and acquisitions — most notably its 2020 acquisition of Vivint Solar, which significantly expanded its customer base. If you originally signed with Vivint Solar, see our Vivint Solar cancellation guide for Vivint-specific details.
Note: This guide reflects our independent research and editorial assessment. We aim to present balanced, factual information. Sunrun is a publicly traded company, and contract terms may vary significantly by state, contract date, and product type. Always refer to your specific contract for applicable terms.
The most straightforward way to cancel a Sunrun solar lease is during the cooling-off period — the legally mandated window after signing during which you can cancel without penalty. Understanding the Sunrun 3 day cancellation policy is critical if you recently signed.
The cooling-off period varies by state, but is typically 3 business days from the date you sign the contract. Some states provide longer windows:
Complete guide to solar contract cooling-off periods →
To ensure your cancellation is valid:
Time-Sensitive: The cooling-off period is calculated in business days, not calendar days. If you signed on a Friday, the 3-business-day window typically expires at the end of the following Wednesday. Do not wait until the last day — send your cancellation notice immediately. Full guide: Cancel solar before installation →
If you're looking to discuss cancellation with Sunrun — whether during or after the cooling-off period — here are the contact channels:
| Contact Method | Details |
|---|---|
| Phone | 855-478-6786 (main customer service line) |
| Contact through your mySunrun account or the website contact form | |
| Address listed in the cancellation provision of your specific contract | |
| Online Portal | mySunrun account at mysunrun.com |
Pro Tip: When calling Sunrun, ask to speak with the "Customer Retention" or "Contract Resolution" department. Front-line customer service representatives may not have authority to discuss buyouts or cancellation terms. Document the name and title of everyone you speak with, along with dates and times of calls.
Sunrun offers both solar leases and power purchase agreements (PPAs), and the terms differ in important ways that affect your cancellation options.
Understand the differences: Solar lease vs. PPA vs. loan →
If you're past the cooling-off period, one of the most common ways to get out of a Sunrun solar agreement is buying out your contract. Here's what to expect regarding Sunrun solar buyout cost:
Sunrun buyout costs vary significantly based on your contract terms, system size, remaining lease duration, and your state. Based on our research, typical buyout ranges include:
Negotiation Tip: Based on our research, Sunrun buyout quotes may be negotiable, particularly if you can demonstrate financial hardship or if the system has underperformed relative to the original sales proposal. The first quote you receive is typically not the final number.
One of the most common sources of frustration with Sunrun contracts is the annual escalator clause — a provision that increases your monthly payment by a fixed percentage each year.
A typical Sunrun escalator increases your payment by 1% to 2.9% annually. While this may sound modest, the compounding effect over a 20 or 25-year contract is substantial:
| Year | Monthly at 0% Escalator | Monthly at 2.9% Escalator |
|---|---|---|
| Year 1 | $150 | $150 |
| Year 5 | $150 | $168 |
| Year 10 | $150 | $194 |
| Year 15 | $150 | $224 |
| Year 20 | $150 | $258 |
| Year 25 | $150 | $298 |
At a 2.9% annual escalator, a $150/month payment nearly doubles over 25 years. If utility rates don't increase at the same pace — and with net metering changes, they may not — the economic benefit of the solar system can erode significantly. Full guide to solar escalator clauses →
Want to understand your Sunrun cancellation options? Get a free contract review from our team.
Based on our research of consumer complaints filed with the Better Business Bureau, state attorneys general, and the CFPB, these are the most commonly reported issues with Sunrun:
Balanced Perspective: It's important to note that Sunrun serves over a million customers, and the majority do not file complaints. Every large company receives negative reviews, and complaints represent a fraction of total customers. However, if you're experiencing issues similar to those described above, you're not alone — and you do have options.
If Sunrun won't let you cancel your contract, or you've been denied or given unsatisfactory options, you still have several paths forward. Many homeowners report frustration when Sunrun refuses cancellation — here are your next steps:
Complete guide: What to do when your solar company won't let you cancel →
If you're selling your home, transferring the Sunrun lease to the new homeowner may be an option. Here's how the process generally works:
Complete guide: How to transfer a solar lease to a new owner →
If standard cancellation channels haven't worked, legal remedies may be available depending on your circumstances:
Many consumer protection attorneys offer free consultations and may take solar cases on contingency (no upfront fees). Find a solar panel lawyer →
Tip: Before consulting an attorney, gather your signed contract, all correspondence with Sunrun, your original sales proposal with savings projections, and your actual utility bills showing real-world performance. This documentation will help an attorney quickly assess whether you have actionable grounds to cancel your Sunrun contract or negotiate a reduced buyout.
We do not advise homeowners to stop making payments or breach contractual obligations while pursuing cancellation or legal remedies. Continue making payments to protect your credit while working toward a resolution through proper channels. What happens if you stop paying your solar lease →
Ownership Disclosure: SolarPanelExit.com and TRU Solar Cancellation share common ownership. TRU Solar Cancellation offers a Solar Exit Document Package for a one-time $450 fee. TRU is not a law firm and does not provide legal advice. See our full ownership disclosure for details.
To cancel a Sunrun contract during the cooling-off period, send written cancellation notice via certified mail to the address listed in your contract. After the cooling-off period, contact Sunrun at 855-478-6786 to discuss buyout options, lease transfer, or other exit strategies. Keep records of all communications. Results vary by individual situation.
Sunrun contracts are subject to your state's cooling-off period, which is typically 3 business days from signing (some states offer longer). During this window, you can cancel without penalty. After the cooling-off period, cancellation generally requires a buyout, lease transfer, or legal action based on specific grounds such as misrepresentation.
Sunrun lease buyout costs vary significantly based on your contract terms, remaining lease duration, and system size. Buyouts typically range from $10,000 to $40,000 or more. Your contract should include a buyout schedule or formula. You can request a current buyout quote by contacting Sunrun directly at 855-478-6786.
Canceling after installation is significantly more difficult and expensive than canceling during the cooling-off period. Your options typically include buying out the lease, transferring it to someone else (such as a home buyer), negotiating a settlement, or pursuing legal remedies if you have grounds such as misrepresentation or contract violations. Can you cancel solar after installation? →
If Sunrun refuses your cancellation request, you have several options: file complaints with your state attorney general and the FTC, consult a consumer protection attorney, review your contract for any violations by Sunrun, consider whether misrepresentation occurred during the sales process, or contact a solar cancellation service for assistance navigating the exit process. Find a solar panel lawyer →
Many Sunrun contracts include an annual escalator clause that increases your monthly payment by a fixed percentage each year — typically 1% to 2.9%. This means your payments will be significantly higher in year 20 than in year 1. Some newer Sunrun contracts may offer fixed-rate options. Check your specific contract for the escalation terms. Solar escalator clauses explained →
Get a free contract review to evaluate your cancellation options and explore the best path forward.
Disclaimer: This article is for informational purposes only and is not legal advice. SolarPanelExit.com is not affiliated with Sunrun Inc. Contract terms vary by state and agreement date. Results vary by individual situation. We do not advise homeowners to stop making payments or breach contractual obligations. SolarPanelExit.com and TRU Solar Cancellation share common ownership. Consult a qualified attorney before taking action regarding your solar contract. See our Ownership Disclosure, Advertiser Disclosure, and Methodology.