Pink Energy (Power Home Solar) Cancellation Guide

Pink Energy (originally Power Home Solar, also known as PowerHome Solar) reportedly closed its doors and filed for bankruptcy in late 2022, leaving thousands of homeowners with solar systems but no company to handle warranties, service, or support. If you have a Pink Energy system, your situation is unique because the installing company no longer operates. This guide covers what we've found about options for affected homeowners.

What Happened to Pink Energy (Power Home Solar)?

Based on publicly available information and news reports, here is what reportedly occurred:

• Power Home Solar rebranded as Pink Energy, reportedly in an effort to distance itself from negative publicity and consumer complaints
• The company reportedly faced multiple state attorney general investigations and lawsuits
• According to news reports, Generac -- a major generator manufacturer that also makes inverters -- reportedly sued Pink Energy over allegedly misleading customers and damaging the Generac brand
• Pink Energy reportedly ceased operations and filed for Chapter 7 bankruptcy in late 2022
• Thousands of homeowners were reportedly left without warranty coverage, maintenance support, or a functioning customer service contact

Timeline

Your Loan Still Exists -- Even If Pink Energy Doesn't

This is perhaps the most important point for Pink Energy customers to understand. Based on our research:

• Your loan is separate: Pink Energy sold the system, but your financing is typically through a third-party lender (GoodLeap, Mosaic, etc.). That loan obligation continues regardless of Pink Energy's bankruptcy
• Missing payments hurts your credit: Even though the installing company is gone, missing loan payments will damage your credit score
• The system is on your property: You own the system (for loan customers) and are responsible for it

Option 1: Dispute Your Loan

Based on our research, some Pink Energy customers may have grounds to dispute their loans. Potential grounds include:

• FTC Holder Rule: The FTC's Holder Rule (also known as the Preservation of Consumers' Claims and Defenses) may allow you to raise claims against your lender for problems caused by Pink Energy. This is a complex legal area -- consult an attorney
• Misrepresentation: If Pink Energy made false claims about system performance, savings, or other material facts during the sales process
• Dealer fees: According to consumer reports, significant dealer fees may have been rolled into loan amounts without clear disclosure
• Defective equipment: If your system has defects that Pink Energy refused or was unable to fix
• Incomplete installation: If your system was never properly completed or connected

Option 2: File Complaints and Join Class Actions

Multiple avenues exist for seeking recourse:

• State Attorney General: Several states reportedly investigated Pink Energy. Check whether your state has an active investigation or settlement that may benefit you
• Bankruptcy claim: If Pink Energy's bankruptcy proceedings are still active, you may be able to file a claim as a creditor. Consult a bankruptcy attorney
• Class action lawsuits: According to public records, class action lawsuits have reportedly been filed against Pink Energy. Search for active class actions related to your state or situation
• BBB complaint: File at bbb.org for the record
• CFPB complaint: File at consumerfinance.gov regarding your lender
• FTC complaint: Report at ReportFraud.ftc.gov

Option 3: Address Equipment and Warranty Issues

Since Pink Energy can no longer service your system, you need alternative sources for warranty coverage and repairs:

Panel Manufacturer Warranties

Your solar panels carry manufacturer warranties that are separate from the installer warranty. Based on our research:

• Most panels have 25-year performance warranties from the manufacturer
• Contact the panel manufacturer directly for warranty claims (check your panels for the brand name)
• The manufacturer's warranty remains valid regardless of the installer's status

Inverter Warranties

According to reports, many Pink Energy systems used Generac inverters. Given that Generac reportedly sued Pink Energy:

• Generac may have specific programs or information for former Pink Energy customers
• Contact Generac directly about your inverter warranty coverage
• Other inverter manufacturers (Enphase, SolarEdge) also provide their own warranties

Finding a New Service Provider

• Hire a local, licensed solar installer or electrician for system diagnosis and repairs
• Get multiple quotes for any needed repairs
• Keep receipts -- you may be able to recover costs through legal action

Option 4: Loan Payoff or Refinancing

If you want to move on from the financial obligation:

• Contact your lender for the current payoff balance
• Consider refinancing to a lower rate through a home equity loan or personal loan
• If the system is working properly and producing energy, paying off the loan gives you a free-and-clear system
• Ensure any UCC liens are released after payoff

UCC lien removal guide →

Pink Energy and the Generac Connection

According to public reports, the relationship between Pink Energy and Generac is notable:

• Pink Energy reportedly installed Generac PWRcell battery and inverter systems in many homes
• Generac reportedly sued Pink Energy, alleging the company made misleading claims about Generac products
• Some homeowners have reported issues with the Generac equipment installed by Pink Energy
• Contact Generac's customer service to understand what warranty coverage may be available for your Generac equipment

State-by-State Regulatory Actions

Based on publicly available information, Pink Energy reportedly faced regulatory scrutiny in multiple states. The specific actions and outcomes vary by state. We recommend:

• Checking your state attorney general's website for any consumer alerts or settlements related to Pink Energy or Power Home Solar
• Contacting your state's consumer protection division to ask about any ongoing investigations
• Reviewing any class action notices you may have received in the mail

Selling Your Home with a Pink Energy System

If you're trying to sell your home and have a Pink Energy system:

• If you own the system outright (loan paid off), the system adds value to the home
• If you still have a loan, you'll typically need to pay it off at closing
• Buyers may have concerns about a system from a defunct company -- be prepared to show the system is functioning and that manufacturer warranties are still valid
• Consider getting a system inspection from an independent solar company to reassure potential buyers

Guide to selling a home with solar →

Frequently Asked Questions